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POLICY |
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A. PRIVACY STATEMENT
All contact details will be kept only for purposes of
sales records, forwarding of future newsletters and
notification of new acquisitions. Contact details will
not be released to third parties.
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B. ITEM DESCRIPTIONS
We guarantees and underwrites the accuracy of given
descriptions and details of items listed on the website,
with regard to:
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Authenticity
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What the item is
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Where the item is from/what culture
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Estimated age/period
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Condition, including existing repairs
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Restoration
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Provenance
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C. CONDITIONS OF SALE
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Full payment to be received before delivery.
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Shipping costs agreed prior to sale.
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Shipping costs to be payable by the buyer.
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Packing costs to be payable by the seller.
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Local taxes and duties are the responsibility of the
buyer
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Available payment options are:
bank transfer.
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D. WRITTEN INVOICE
The invoice includes the item’s price, shipping costs,
descriptions, guarantees and provenance as listed in B. |
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E. EXAMINATION PERIOD
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The length of the examination period from receipt of
goods is 7 days.
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The sale becomes final at the expiry of the 7 days
examination period.
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F. RETURNS CRITERIA DURING EXAMINATION PERIOD
Acceptable reasons to request a return are:
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Damage to item in shipping
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Legitimate concerns about restoration
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Misidentification
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Questions of authenticity
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G. RETURNS PROCEDURE DURING EXAMINATION PERIOD
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The buyer must contact seller in the first instance,
stating their objection
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The seller is allowed to offer due cause and reason
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Should a return be agreed, the item it must be
suitably packed and arrive in
the same condition
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The buyer pays for shipping
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The seller refunds purchase price – minus shipping -
after receipt and
examination of the item.
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